LEGAL NOTICE
In compliance with Article 10 of Spanish Law 34/2002 of 11 July on Information Society Services and Electronic Commerce (LSSI-CE), you are informed that the details of the owner of this website and the party responsible for the service provided through it are:
- Company name: Inglés y Punto LTD
- Address: 2 Auburn Av, Dun Laoghaire, Co. Dublin A96 N6D9
- Telephone: 0034 621217138
- Email address: admin@inglesypunto.com
- VAT Number: 3546030JH
For further information, you can contact us by calling the telephone number above or by sending an email to admin@inglesypunto.com
TERMS AND CONDITIONS OF USE OF THE WEBSITE
1. User responsibility
It is the responsibility of visitors, clients or users of this website to read carefully the General Conditions of Use set out below. Use of or access to the portal implies knowledge and full acceptance of each and every one of the legal warnings and conditions established.
2. General conditions of use
Our web portal provides access to a wide range of information, services, programmes or data (hereinafter, «the content») on the Internet belonging to:
(hereinafter «the Company») or to its licensors, to which THE CLIENT/USER may have access.
THE CLIENT/USER assumes responsibility for the use of the portal. This responsibility extends to any registration that may be required to access certain services or content.
In such registration, THE CLIENT/USER of the portal will be responsible for providing truthful and lawful information. As a result of this registration, THE CLIENT/USER may be given a password, for which they will be responsible, undertaking to use it diligently and confidentially.
THE CLIENT/USER undertakes to make appropriate use of the content and services (such as chat services, discussion forums or news groups) that the Company offers through its portal and, by way of example but not limitation, not to use them to (i) engage in unlawful or illegal activities or activities contrary to good faith and public order; (ii) disseminate content or propaganda of a racist, xenophobic or illegally pornographic nature, that glorifies terrorism or that is offensive to human rights; (iii) cause damage to the physical and logical systems of the Company, its suppliers or third parties, or introduce or spread on the network computer viruses or any other physical or logical systems capable of causing the aforementioned damage; (iv) attempt to access and, where applicable, use the email accounts of other users and modify or manipulate their messages. The Company reserves the right to remove any comments and contributions that violate respect for human dignity, that are discriminatory, xenophobic, racist or pornographic, that are harmful to young people or children, to public order or security, or that, in its judgement, are not suitable for publication. In any case, the Company will not be responsible for the opinions expressed by users through forums, chats or other participation tools.
3. Right of exclusion
The Company reserves the right to deny or withdraw access to the portal and/or the services offered, without prior notice, at its own initiative or at the request of a third party, to users who breach these General Conditions of Use.
4. Exclusion of warranties and liability
The Company shall not be held liable, under any circumstances, for any damages of any nature that may be caused by, for example: errors or omissions in the content, unavailability of the portal, or the transmission of viruses or malicious or harmful programs in the content, despite having adopted all the technological measures necessary to prevent it.
Likewise, it will not be responsible for the lawfulness, quality, reliability, usefulness or availability of services provided by third parties and made available to users on this website.
Finally, the Company is not responsible for any unlawful, negligent, fraudulent use or use contrary to these conditions.
5. Links
Should our web portal contain links or hyperlinks to other Internet sites, the Company will not exercise any control over those sites and their content. Under no circumstances will the Company assume any responsibility for the content of any link belonging to a third-party website, nor will it guarantee the technical availability, quality, reliability, accuracy, breadth, truthfulness, validity or constitutionality of any material or information contained in any such hyperlinks or other Internet sites. Likewise, the inclusion of these external connections does not imply any kind of association, merger or participation with the connected entities.
6. Intellectual property
The Company, on its own account or as an assignee, owns all intellectual and industrial property rights in its website and in the elements contained therein (including, but not limited to, images, sound, audio, video, software or texts; trademarks or logos, colour combinations, structure and design, selection of materials used, and computer programs necessary for its operation, access and use), which are owned by the Company or by its licensors.
The reproduction of the elements mentioned in the previous paragraph, and of all or part of the content of this website, is expressly prohibited, as are its distribution, public communication and transformation, exploitation (especially commercial or industrial), assignment, rental, sale, lending, making of corrections, extractions and/or re-uses, or the exercise of any other intellectual or industrial property rights over them that have not been expressly granted by the Company in writing. THE CLIENT/USER acknowledges the Intellectual Property and Industrial Property rights of the Company and undertakes to respect them. The user may view the elements of the portal and even print, copy and store them on their computer’s hard drive or on any other physical medium, provided that this is solely and exclusively for their personal and private use. THE CLIENT/USER must refrain from removing, altering, circumventing or tampering with any protection device or security system installed on the Company’s pages. THE CLIENT/USER may not in any way use the trademarks, logos, trade names, internet domains or any other distinctive signs of the Company without the prior express written consent of the Company.
7. Data protection
The provisions of the corresponding section of these conditions and of the Privacy Policy, available on the website, shall apply.
8. Customer service, incidents and complaints
At Inglés y Punto LTD we work to offer a close, professional and high-quality service, continuously monitoring all of our programmes and students.
In order to be able to deal with any incident quickly and effectively, the client, student or legal representative must report any disagreement, incident or complaint in writing as soon as possible and, preferably, within 48 hours of the situation giving rise to the complaint occurring, by email to:
The communication must include:
- Full name of the student and/or client.
- Programme booked.
- Detailed description of the incident.
- Date of the incident.
- Photographs, documents or any other available evidence, if any.
The client undertakes to report any incident during the programme as soon as possible, thus allowing Inglés y Punto LTD to take reasonable measures to try to resolve the situation immediately.
Inglés y Punto LTD cannot be held responsible for incidents that have not been reported during the programme and in respect of which no reasonable opportunity has been given to intervene and resolve them.
Complaints will be examined individually and every effort will be made to offer an appropriate solution as soon as possible.
Where applicable under current consumer legislation, the client may request the corresponding official complaint form (hoja oficial de reclamaciones) of the Region of Murcia, the registered seat of the company’s representative.
Likewise, the consumer is informed that, in the event of a dispute, they may turn to the competent consumer bodies or use the European Online Dispute Resolution (ODR) platform:
https://ec.europa.eu/consumers/odr
Inglés y Punto LTD acts as an intermediary agency and organiser of international educational programmes, working with schools, academies, host families, residences, transport companies and other external entities, so certain conditions and services may depend on third-party collaborators outside the company.
Nevertheless, Inglés y Punto LTD will take all reasonable steps necessary to assist the client and try to resolve any incident that may arise during the programme.